HOW Suvidhaa fools its Customer

This post will be useful  for frequent air travelers who book tickets through Suvidhaa POS.

Everyone is doing a business for profit, but what makes it unacceptable is the amount or the percentage of profit they gaining with it. 

Generally an agent gets 3% - 10% commission in Air ticket booking. The commission structure of Air ticket booking in suvidhaa is
DOMESTIC
1. Go Air - 10% (Basic + Fuel charge)
2. Spice Jet - 9%(Basic + Fuel charge)
3. Indigo - 9%(Basic + Fuel charge)
4. Jet airways - 3%(Basic + Fuel charge)
5. Kingfisher - 4.5%(Basic + Fuel charge)
6.Air India - 4%(Basic + Fuel charge)
7. Jetlite - Rs 80 (For a Single ticket)
8.Air India Express - 180 Rs.(For a Single ticket)
9.Paramount - 3%(Basic + Fuel charge)

INTERNATIONAL
1.Air India - Rs 100
2. Air Arabia - 275
3.Air Asia - 125
4.Spice jet  - 10% (Basic + Fuel charge)

 Apart from this commission the retailers charge Rs 50 to Rs 200 according to their location and ticket amount.

But how really is suvidhaa cheats its customers.

Let see 

Suvidhaa POS has an option to add an desired amount to the airline ticket  cost, that amount will be added and shown as the base fare of the ticket.

 

Consider you are booking a ticket from Chennai to Goa on 30th September 2011, The actual ticket cost from chennai to Goa was Rs 5008/-.  In this the retailer will be charged the amount after deducting his commission.

The option to set the Air ticket cost as the retailers wish was called Air Line markup, they (retailers ) can add an amount of up to  Rs 9999 ( Nine thousand and nine hundred and nine rupees). This amount will be added to all the airline and shown to the customer like this

Retailers can add any amount as shown in the first image above. The same Ticket costs Rs 4, 870 in cleartrip.com

And the same Ticket costs some Hundreds more when booking directly through the airline website with your Credit/Debit card or Net banking.  But Airlines provides more priority and good service to people books tickets with their own bank accounts. ( Every staff working in airline knows that )


A small calculation of how much you are loosing while booking Air tickets through Suvidhaa POS

Actual cost of ticket                             =         5008

Marked up amount                               =         5408
Booking charges you have given         =           200

Total amount you have given other than the ticket cost   =  600

Some people even add more than 1000 Rupees to this markup, results in a hefty profits when more tickets are booked.No one will accept these kind of fraudulent activities. I have stopped booking tickets through Suvidhaa and doing it directly from the airline websites or other Websites. All you need is a Bank account with Internet Banking facility.

Everything's ok, Then how to find whether i have given the correct amount or not . See the image below

It's a ticket  booked from chennai to goa through suvidhaa POS, Note the value marked near Service tax and fees. That whole amount was added by the retailer who booked that ticket.
He gets a profit of rupees 2183.72/- as profit (4% commission + Marked up value + Booking charges ) to book a ticket of rupees 5168.

A small request to people reading this blog : Who frequently books air tickets with agents share this page with your friends, and please think twice before booking an Air ticket

What happened to my Seven hundred rupees

It’s really a good thing happened to me to understand suvidhaa better. And it started as usual,,,

Once in a fine day  one of my firend called me and told me recharge his Sundirect  TV account for rupees Seven hundred. As  usual I tried to recharge his account through Suvidhaa POS, But the easy recharge option that means the column for the smart card Number was not Displayed. Then I thought the E pin will be displayed, What a pity Nothing has happened, except the deduction of Seven hundred rupees from my account. It was happened on March 8^th 2011at 6:15 Pm.

I’ve filed a complaint in suidhaa message box imeediately.  But within an hour my complaint was removed from that message box. That’s the first time I realize that everything we do with suvidhaa was saved in their server only, and they can do whatever they wish.  Whenever you give a complaint take a Printscreen image in high resolution and save it in your Email for future reference.

Two days past, I called the customer (STD Number, spends 30 paise a minute to talk with those persons) a lady attended my call and said “Your complaint has been forwarded, you will get the solution within three days”. Hardly four months have gone and I didn’t get my money or solution till now (25^th of August 2011).

I have sent more than thirty emails regarding the same problem but no one has responded.  And the thing they have confirmed about them is…. (see the email I have sent to suvidhaa Customer care )

What are all ACTUALLY AVAILABLE WITH SUVIDHAA PART 2

We have seen some samples in Mobile recharges but what about the DTH recharge.

Here comes the most annoying thing. 


Not all the DTH recharges are easy Only sundirect is done by Easy, but this month (August 2011), Dish TV and Tata sky are turned into easy recharge.

The reason i said annoying is Most of the time when you like to recharge the Easy option wont be shown,  The you decides to get the epin.

However you are managed to get the E-pin for the Dish recharge how your going to recharge with it. Some numbers will be shown next to the Epin, You have to call that number and register the Smart card number, select the recharge type, and have to key in the Epin.

For me recharging, BIGTV, VIDEOCON D2H was easy, But TATASKY's IVR is such a nonsense eventhogh you type the desired option it will repeatedly tells that "You didnt press any key", Then the call will be connected to a customer care executive, He will do it again and it was done.  In this time you wont know who came to your outlet, and for what they have came.

In SUN DIRECT the comission is 3.5 % for easy, but how could you do a easy recharge if that optio is not available. see below

In the above the images the column for the smart card number was not displayed, so you have to get the epins. And the thing is SUNDIRECT don't have a Toll- free number to call.  To get a income of rs 2. You need to spend nearly four or 5 Rs.

Actual image of how it works

But there is a option to recharge  sundirect online
https://selfcare.sundirect.in:8443/login.aspx

Visit the above link, Enter the smart card number, the password for all users is : password.

Select topup -> enter E- pin -> click Recharge -> Done.

and for Airtel visit the below link to topup 

http://www.airtel.in/wps/wcm/connect/dth/Digital+TV/Recharge/#n

Enter the Card number, Epin and your mobile number to get the Transaction ID Via SMS.

FOR VIDEOCON
http://www.videocond2h.com/wsc/recharge.aspx

and the rest you have TOll free numbers and Easy recharge mode.

What are all ACTUALLY AVAILABLE WITH SUVIDHAA

In the previous post I've given what the facilities are all available as per the advertisement of suvidhaa, But truth differs from what was assured.

Let go through the Recharge section first.

First the percentage of comission in telecom recharges is assured as 3 % regardless of the network to which the recharge was done. But the comission percentage varies according to the operator and not even single operator exceeds 2.5 comission

 

Eventhogh some recharge comissions are said 2.5 to 3.2 Percentage those recharge will not be available when you want to recharge.
That is the percentage denoted is for Easy recharge, when you like to do it in easy format,the easy recharge option will not be available and you will be forced to recharge it using te E- pin.

1. Recharge of airtel number have been removed from suvidhaa  before four months, but they still advertise they they are having airtel recharge.  The software will show you the option to recharge Airtel mobiles, but when you try to recharge nothing will happen.

2. DOCOMO , in this you cannot recharge the amount you wish to recharge, consider that a customer walks in and asks for recharge of Rupees 50/-  You will receive a error code like this

After that you have to contact the Distributor for that error and he will ask you to do a recharge for 110 /-, and you wonder what a Miracle, the recharge was done. But the thing is the amount we can recharge with TATA DOCOMO in Suidhaa POS is Rs 110/-, 220/-, 19/, 48/-.
I dont what are all these amounts are for.

Most important thing is whatever recharge you doing will only be consider as cash topups and not special packs are, SMS boosters.

3. third comes VIRGIN MOBILE

I wonder why they listed this in their software, i have atleast done three airtel recharges by getting the Epin once, But I never done a Virgin Mobile recharge till now. The minimum amount of Epin aailable is 250 Rs

The minimum amount of Easy available is Rs 10/-. But when you try to recharge it shows this

And the same as above is available for special tariff vouchers

And now its Uninor.

The same all the above applies to Uninor recharge also, but sometimes it really does works.

And some samples while recharging a same number for more than 7 times (Note the different transaction IDs) the uninor number are

What are all available with suidhaa

As the suvidhaa employee said the available recharges/Utilty payments are


IN RECHARGES
1. Airtel
2.Aircel
3.Vodafone
4.BSNL
5.Tata Docomo
6.Tata Indicom
7.Reliance CDMA
8.Reliance GSM
9.Virgin Mobile
10.Idea
11. MTNL
12.LOOP
13.S-TEL.

TICKET BOOKING

1. Train ticket
2. Domestic air ticket
3. International Air ticket
4. Bus ticket Booking
5. Hotel booking
6. Tour packages booking

IN UTILITY
1. All types utility payments
2. All postpai mobile bill payments
3.All electricity payments
4.Gujarat and Mahanagar gas bill payment
5.All insurance bill payments
All these services are available through cash and check payments

and some other services available are
Order payments
Naaptol booking
I cash topup
Astrology services
Zapak game buying

How to Become a Suvidhaa Franchisee

To apply for a suvidhaa franchisee use the below link and fill up the form, Dont miss anything

http://www.mysuvidhaa.com/RetailerRegistration.aspx

After filling up a person who is working in  suvidhaa will contact you within two days, He will explain all the features available with suvidhaa and the minimum requirements to obtain a retailer ship.

The Initial amount you have to pay is 7500 Rupees, for that the 7000 is the registration fee for a  single calender year, and the 500 will be added to your account.



Consider you are taking the retailer ship on july 2011 your license will be valid till 2011 december, You have to pay another 7000 Rupees to continue your retailer ship.

A receipt like above will be given as acknowledgement.

After that you will be mapped to a distributor near to that area,and you have to contact for further topup and for other issues related to suvidhaa

HOW TO USE SUVIDHAA POS

If the system have all the requirements the software needs, you can proceed to install and run the software. 

First You need to download the software from the below link

http://www.mysuvidhaa.com/authenticationmain.aspx

select "Download Suidhaa POS setupo from the options."

Use WinRAR to extract the software.

Then double click the software.  

After installing the software you must do some setting with your Internet Explorer and printer.
After installing the setup you should see a screen like this

If you dont see the above screen, Do the following

1. open your internet Explorer
2. Go to Files > Page Setup and set the margins .25 for all sides.
3. Select the paper type to A4.
Do the same with your printer. 

If you dont have the screen yet, Check whether you have the Admin rights to change the printer settings.
If everything ok, You can now run your POS

What is Suvidhaa POS

POS means Point Of Sales.  A software used sell any products on behalf of some one else is an POS.

Here in Suvidhaa they provide a software under 1 MB in size which helps the Suvidhaa franchisee to access their server.


The suvidhaa POS software had some specifications which should be met to run it, they are

1. It only runs on windows XP service pack 2. (it can be installed on later versions of windows by setting the compatibility option, but hangs most often)


2. Dot NET framework have to be installed before running this software.   Especially Dot NET 2.0 is the only version that software runs on. If you update or downgrade your Dot NET version, You may face problems in running the suvidhaa software

3. It needs a minimum of 512kbps Internet connection to run efficiently.  If having internet connection less 500 kb will have issues in railway ticket booking. And international air ticket booking and Domestic air ticket booking will not be available for connections less than 500 kbps.